Custom Work & Inquiries
Whether you’re dreaming up a one-of-a-kind keepsake, commissioning a meaningful gift, or exploring a collaboration, I’d love to hear from you.
Every commission begins with a conversation — your story, your vision, and the feeling you want the piece to hold. From there, I’ll guide next steps, pricing, timing, and photo recommendations so the process feels simple and personal.
If you have any questions or comments, please reach out via email.
All reference photos and communication regarding orders will be sent through email.
The Heirloom Room offers custom pieces for:
personal portraits and family heirlooms
sentimental home, heritage, or travel illustrations
baby keepsakes and memory ornaments
wedding, anniversary, or milestone gifts
brand artwork, packaging elements, or boutique product features
business gifting for clients, teams, or events
bulk or seasonal orders
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I create hand-painted watercolor pieces, continuous line illustrations, travel and heritage prints (coming soon!), and personalized heirloom ornaments. Each piece is made from your photos, stories, or selected countries and designed to feel timeless, meaningful, and beautifully personal.
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Simply select the product you’d like and email your photo or details to alexandraerutkowski@gmail.com after checkout. If you’d prefer to discuss a unique idea first (businesses, venues, heirloom restorations, memorial pieces), please email me and I’ll be in touch with options and pricing.
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Most custom orders take 2–3 weeks, depending on complexity and the season. During the holidays and high-volume times, turnaround may extend slightly—if you have a deadline, please let me know and I’ll do my best to accommodate.
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In many cases, yes! Rush availability varies, and an additional fee may apply. Send a message through the inquiry form and I’ll confirm timing.
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Minor adjustments on digital orders (like color balance or spacing) are included. Because each piece is hand-created, significant redraws may require an additional fee. My goal is always that you LOVE your heirloom.
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Yes. Many customers honor loved ones through portraits, family trees, childhood homes, heritage countries, or meaningful symbols. It’s an honor to create them.
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Yes! I offer custom illustrations for branding, interiors, gifts, events, and product collaborations. Business inquiries can be made through the Custom Inquiry form.
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Because each piece is made to order, returns and cancellations are generally not available—but if something isn’t right, please reach out. I genuinely care about your experience.
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For Continuous Line Art
To create the most elegant and recognizable illustration, please choose photos that:
show the full body or full form (not just shoulders or a close-up). Not required, merely a suggestion.
are not selfies (selfie angles distort proportions)
have clear outlines between the subject and the background
include simple clothing shapes (flowy dresses, coats, hats, etc. work beautifully)
capture a moment, gesture, or relationship (holding hands, walking, twirling, carrying a child, etc.)
If you’re unsure, feel free to send multiple—I’ll help choose the one that will translate most beautifully into a single unbroken line.
For Watercolor Portraits (including those going inside ornaments)
To ensure the sweetest and most detailed miniature portrait, photos work best when they:
are taken in natural light, facing toward a window or outdoors
show faces clearly with soft, relaxed expressions
are at eye level, not from above or below
are not blurry or grainy
have no heavy shadows, filters, or strong color casts
include simple backgrounds or clear separation from surroundings
Tips for the best ornament portraits:
✨ Close-up or head-and-shoulders works best at a small scale
✨ Babies and children should be looking toward the camera if possible
✨ If you only have older or imperfect photos (heritage, memorial, etc.), I can still work with them—just let me knowIf you’re deciding between photos, you can upload more than one and I’ll advise what will create the loveliest heirloom.